How order cancellations and refunds are handled at Modi G Kirana.
You can cancel an order from within the App as long as it has not yet been packed or dispatched for delivery. Once an order is out for delivery, it can no longer be cancelled from the App — in that case, please contact our support team directly and we will try to assist wherever possible.
We may need to cancel all or part of an order in situations such as:
If we cancel any part of your order, you will be notified via the App or WhatsApp, and you will not be charged for the cancelled items.
Since Cash on Delivery orders are paid for only at the time of delivery, there is no advance payment to refund if an order is cancelled before delivery — you simply will not be charged. If a cancelled item was mistakenly charged in cash at delivery, please contact us immediately and we will refund the amount in cash or adjust it against your next order.
If you have already paid via a WhatsApp QR code (UPI) for an order that is later cancelled — whether by you before dispatch under valid circumstances, by us, or due to a delivery issue — we will initiate a refund to the same UPI ID/bank account used for payment. Refunds are processed manually since we do not use an automated online payment gateway, so please allow the timeline mentioned below.
If you receive a damaged, incorrect, or incomplete order, please inform the delivery person at the time of delivery where possible, and contact our support team within 24 hours with your order details. Depending on the issue, we will offer one of the following:
Since Modi G Kirana does not use an automated payment gateway, eligible refunds for WhatsApp QR (UPI) payments are processed manually by our team, typically within 3–7 business days depending on your bank/UPI provider. Cash-based adjustments are settled immediately on your next order or delivery interaction.
Frequent last-minute cancellations or repeated refusal to accept delivered orders may result in temporary restrictions on placing COD orders, or suspension of your account, so that we can continue offering reliable service to all customers in Nokha.
For any cancellation or refund request, please reach out to us as soon as possible: